[glend (Glen)]

My recent purchase of a Celestron CGX mount has introduced me to a murky world of importer distribution, and retail operations in Australia. I had to lodge a fault with Celestron Tech Support, who have been fobbing me off to some degree trying to work out how they solve the problem and get a fix to me (simple drive belt alignment problem). I actually found a fix for the problem in a couple of days, that I did myself, but wanted to go through the proper support channels in case of future issues. So far Celestron has only referred to their "Distributor" here, never by name. Exactly who are they?

Your expereinces with Celstron support?