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The head was sent back to Celestron to investigate and after 3 weeks I received a new head, at least I think it is.
They changed CEO and have had a lot of internal changes recently which I believe added to the delay but I think they're back on track now.
There was no need to ship the tripod / weights etc of course. Work with Bintel to determine if the mount is performing as it should or if it is indeed faulty. There are an embarrassing few posts on CN where a guy swore blind a returned Celestron mount wasn't performing but it turned out it was perfect so it must've been him.
But these things do happen for us early adopters so after you nail polar alignment and star alignment 101% you should be able to demonstrate whether its performing to spec or not. I've used the CGX for fairly long unguided subs too which might be a good start. That way your guiding setup is out of the equation.
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