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I had a similar problem. (There was about a week in between each event ...). I called to arrange ADSL connection because I'm in a Telstra-only service area - they took details and gave me a planned connection date. I called for progress because there were no updates as they'd promised. They had my customer details, but claimed I was unverified, so excusable delay. Then they claimed there was another installation pending (b/s). Then the finally arranged a tech. Then he arrived and connected me saying I was the last socket in the street box (RIM) - turn on at the exchange then failed. Then the tech came back for fault finding (said it was an 'upstream cable fault'). Then, after more delay, they finally fixed whatever it was.
Bloody Telstra.
BTW, I had to give them everything including my inside leg measurement to 'verify' me.
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