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I have been helping a few people with NBN related issues and have had some interesting ones pop up.
One bloke is lucky (Unlucky?) enough to be in an NBN HFC area in Melbourne. Put in his order with Optus as he has an 18 year old Optus email address that is firmly enmeshed with his business.
Roll on installation day an a tech with almost no English arrives, proceeds to spend seven hours on the phone and wandering around disconnecting and reconnecting things and finally disappears, having first tried to provision the NBN HFC service on the existing Optus HFC lead in cable and finally leaving the customers prior, Optus HFC net and local telephony service dead in the water by not just unscrewing but cutting the cable at the isolator. Leaving the place with the old HFC termination boxes for Optus hanging open and the lead in coax dangling out of one. It took him another month to finally get an Optus tech around to "Make safe" and coincidentally (Though he was not meant to) to resurrect the original Optus service.
Then someone else piped in with a virtual carbon copy of the same. Trying again to provision an NBN service on an Optus HFC drop cable. He was three months without fixed line internet or telephony.
In both of the above the retail provider (One Optus and one Telstra) consistently referred them to NBN, and NBN consistently referred them to the retailer. Nice little infinite loop.
A word of caution about "Free" tablets from Telstra. Several people I know have had them offered and then have them turn out to be "Free up front" and billed monthly on the service. And have also had huge trouble getting Telstra to stop billing them even if they have been returned unopened as they were not agreed to in the first place.
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