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My 12 month old Telstra ADSL modem failed on a Sunday 2 weeks ago-called technical help and they organised a new(upgraded) modem to be sent out-arrived first thing Tuesday morning. That was good service.
Had a phone call a few months ago from Telstra. I was paying $100.00 per month for bundled home phone and 200gb internet. They offered me 400gb internet/home phone with a free Telstra TV box, and an 8" Samsung tablet with sim card and 1gb data per month all for $99.00 per month-great deal!
Should give them credit when they deserve it.
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