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Aaaahh...... Had internet problems the other night. Rang the 24hr help line, the recorded message said to send them an email, But no internet, go figure.
Was also on the interim satellite, which has been switched over. Provider sent a LARGE letter, outlining any problems were not going to be caused by them, but rather by NBN. Same letter said dont bother complaining about the service or NBN, as they are a wholesaler and as such not controlled by the industry ombudsman. Also explained only place to go would be the Minister of Communication, and hinted not to do so or would be "blacklisted". Progress at its finest.
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