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Exactly the same thing happened to me with Telstra. They even promised me 100mbps nbn. What a joke. When I called them 8 days later they had no record of the order and advised they only provide 23mbps nbn. Told them to stick it and went with Optus. This was a very big mistake, turns out Optus have not provisioned enough infrastructure in my area (St Clair/Erskine Park) to support the 100mbps, we are lucky if we hit 18mbps in off peak, most of the time it is between 2 and 5mbps. Ended up having to complain to TIO and Optus have waived all fees and are releasing us from our contract.
Did some research and apparently iiNet have the infrastructure in place so I am giving them a go.Was told by the sales person at iiNet that that we should be up and running today, when it wasn't I gave them a call, they in turned called nbn, who advised we would not be switched until Tuesday next week. Being a very recently ex-nbn employee I know that the switch can be done in 24 hour.....................
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