Our tried and true internet provider, Westnet, who we had been with for 9 years, could not get a spare connection at the interchange in Canberra, so we reluctantly had to switch to Telstra.
I was placing the order online, but my wife decided to call them, and I ended up placing the order over the phone, which I always HATE due to cross-language errors etc.
We've waited 5 days now for internet, so I went onto the 24/7 web chat.
They have absolutely NO record of me ever creating an account, under my name or my wife's. NONE. The reference number I was given is bogus. The account name/email I was given does not exist. The transaction number given to me bogus. No email was ever sent validating anything - so, I either spoke to a bogus Telstra employee, or he accidentally/purposefully deleted the account, or????
So, I spent another 3 hours online trying to work this out. How could I simply disappear??? No nothing - not even a phone line. Nada. Gave up on that Philippine employee, and went out side and kicked the rabbits (figuratively, not literally).
Calmed down, and went online chat again. Got a much more professional employee, who again confirmed I did not exist in the system. He said the only option was to do an online application all over again, and then give him the receipt/ref number and he would escalate it to priority (guarantee of <7 days). Done, and they waived the connection fee and modem delivery fee at least.
I just hope I was not originally speaking to some spammer who stole my information/data...or simply deleted it in hate?
Telstra....gotta love 'em.