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(Not a Paul!)
Despite my age, still run a PC service business.
You are not alone. Last week have had 3 service calls for NBN connection failures/dropouts. Much of the local network is FTTN (using old Optus cable infrastructure). Every time same problem: modem is working correctly, lights are on, no-one home. Very frustrating, as not a thing I can really do (other than cycle power to the modem): and don't feel it's fair to charge clients for the visit.
Worse (?), many download speeds - when NBN is working - in peak hours are lower than the old ADSL.
"Progress" indeed!
Cheers John
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