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Is it just out by a little bit or nowhere near? I no longer have my NexStar so only going from memory...
1. Try brand new alkaline batteries, if they were going flat mine would do all sorts of crazy things like try and point at the ground. I ran it of a big 12V Lead battery and never had any further issues. Doesn't like rechargables either.
2. Make sure the tube is assembled in the mount as per manual with the retaining knob pointing down.
3. There may have been a factory reset option in the handset menu.
Good luck
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