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If its a "Tier One" mount like a Takahashi, Astro Physics, SB etc etc then I would demand a replacement and shipping at their cost.
Too many purchasers pay anywhere from $10k to $20k for these mounts and when a problem crops up don't insist on the Manufacturer repairing/replacing and shipping at their cost.
This actually does a disservice to all future customers because it sets an precedent that allows manufacturers to get away with shoddy workmanship or QC and the purchaser ends up paying extra coin to ship or spending their own time to do field replacements/repairs.
So imagine going in to buy a new Car in Australia in that price range.........would you find it acceptable to discover that the paint work was poorly done? a faulty gearbox? the engine just won't start? upholstery faded/torn?
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