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So to use that mount you have to guide. Was that made clear in the details of the mount prior to purchase? If it was purchased through an Australian agent you should have remedy under Australian commercial and consumer protection law, if it was not made clear or you consider it unfit for purpose. I doubt a direct purchase from the manufacturer or an overseas agency is going to provide protection/warranty unlessvitcwas bought through a very reputable agency like "Teleskop-Express", etc.
Will they refund at this point? Who pays return shipping? Do you get relief from duty paid here? Many questions spring to mind. Do you have a written warranty and what does it say?
Just out of curiousity how long does one rotation of the worm gear take? Could it be slightly bent or flawed in such a way that rotation causes that graph pattern? The NEQ6 worm gear has an 8 min rotation period. Those peaks look worse than many of the NEQ6 graph images on the Net.
Last edited by glend; 07-11-2016 at 07:08 PM.
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