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Hi Simon,
Boy, what terrible news.....especially after all you have been through with the mount.
I had an incident years ago in Arizona with a moving company. I argued with them endlessly, wasted time with government cosumer protection agencies. Many months passed. Finally I filed a small claims court action against them. 24 hours after they were served with court papers they called me and asked me what I would accept to not go to court. My advice would be to pay an attorney for a strongly worded letter that indicates that you will take them to court for not only your loss but court fees. I believe you will get satisfaction rather quickly as their position is totally indefensible. I can't believe they would pay lawyers to defend their position even if they think they might win. That cost alone would probably exceed what they shoud pay you. The company will take the less expensive option. What judge could rule in their favour? From what you have said they entered into a contract when they accepted your shipment, particularly after they inspected it. They were well aware of what they accepted.
Good luck and don't give up!
Peter
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