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This is just an awful read and I really feel for you Simon.
It's one thing to lose something in your possession but the possibility of theft must surely be considered at some point.
I wonder what the obligations on a shipper are to investigate/report whether or not a theft has potentially occurred while in their possession? And how they would rule this out to your satisfaction? If a theft then seems likely who informs the authorities?
I also assume you have informed Software Bisque just in case... That would then make it difficult to on sell a mount needing repairs
Depending on the outcome it might be worth posting the serial number of the mount on every Astro forum available around the world.
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