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I would be really reluctant to believe anything from a courier company, with regards to insurance.
The way their insurers duck and dodge, sounds suspiciously familiar to the stories one reads about CommInsure, in their present management style.
I haven't claimed against itinerant consignments, but I have claimed against AusPost (successfully), and StarTrack, when they were their own entity. That was a tooth pulling exercise too, and we had an account manager. In the end, I got 900 of the 1800 dollars I felt were outstanding, and I kept the Zebra label printer when we walked away from the account. Haven't used that since though.
We now keep an insurance broker on speed dial for work. They cover our containers coming out of China, should one go overboard. I would be looking this way as well, if I had an expensive mount/scope/eyepiece that needed to travel far away for repairs.
Fortunately, Bintel is pretty close, and Don is a maestro under the bonnet of a Meade scope. I know it will get the care it needs from this side of the Pacific.
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