Quote:
Originally Posted by casstony
I looked at their policies online and they say that scientific equipment isn't to be sent by the online self service but it can be sent via the service centres. I've sent telescopes via the online service several times and they've accepted the package marked as such, including my payment for warranty, but supposedly the telescope isn't covered?
I'm going to contact them next week and ask for my warranty payments to be refunded and ask why they accepted my packages. Apparently we should not be using P&S online for any astronomy gear.
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I've sent multiple scopes by Pack and send online and never heard a squeak. Now I am seriously irritated and will be contacting them for a please explain. Not good enough and I suspect I was damn lucky now. If enough of us query this, maybe we'll get a result.
Can we get a con number to quote so that they know exactly which shipment we are concerned about? A bad review can cost them a shiet load more than what they are avoiding!
