Hey Mark and welcome!
How do you set the scope up? You may need to set your setting circles and home position of the mount. Google is your friend..
If your time/location etc are all ok then try something like Alignmaster -
www.alignmaster.de/ which is simple to use and gives great results, free for 30 days too.
I had problems with setting alignment and it was just the RA setting circle (I'd used the wrong scale for southern hemisphere). You use the bottom one in the US of A.
Hope this helps?
Stu