[glend (Glen)]

You can't really blame Andrews, those scopes are shipped to, and held in, a bonded warehouse. Andrews gets the box out of the warehouse when they get an order. Andrews never opens the box, i have bought several GSO scopes from them and they were all factory sealed boxes. If there was factory incompetence, rare for GSO these days, but you can talk to Luke at Andrews and he would likely replace it.

That said, most newts will need collimation checking after being road shipped, never mind being container shipped from Taiwan. You should always check it before you use it. Make sure your collimation laser (if used) is properly collimated itself, some cheap ones may not point straight. Get a laser you can align or adjust. They are easy to check with a V-block aimed at a wall target, rotate and watch for spot movement, etc.
Make sure the secondary is properly centred under the focuser, if not it is possible you could still point it towards the focuser tube but being misaligned you would lose alot of light. Be aware of the slight secondary offset of the f5, but more likely it could be mirror rotation. When you look into the focuser tube with a Chreshire is the secondary a perfect circle?