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I agree JenChris,
They are carefully, by selective questioning, fabricating a supposed customer survey position that doesnt exist to any great extent in the real world in order to justify charging for a service that will by creep and stealth, end up affecting everyone and add significnt revenue to their bottom line.
Try and get it removed in 10 years time and see how well you go.
. . . or am I being too sceptical to think that the possibility exists that in 3 years time they'll need to justify some new position - eg we no longer deliver to homes and we need to charge for every parcel we hold at the post office due to increased costs.
I remember when the banks stated they would never ever charge for using an ATM, and that they would always have customer service - now with the closure of so many branches you end up needing to go to a third party bank to get your money out and you get charged.
And every time you go to the bank to do a face to face transaction they have their highly trained consultants who are busy trying to sell the use of an ATM transaction that doesnt or cant actually perform the actual service that you need.
. . . but thats another rant - when there 15 people in the queue all of whom have to wait 15 minutes each and they have one or two customer service personel flitting about out front mimicking as service when there is but one teller behind the counter trying to do all the work and you have to grit your teeth and watch the ineffective waste and worry if you have enough time to do this !
After all - they are collectively wasting 4 hours of customers time every 15 minutes.
But I digress . . .
So when the Postie doesnt bother to deliver a parcel through sheer laziness or maybe he was just under too much pressure, or maybe they decide that they are only doing mail deliveries once every 2/3 days and parcel deliveries every 3-5 days ! and it gets left back at the post office and they send out a letter advising to say its being held - 3-4 days have already passed and you now pay $3 or $6 per parcel due to the time (remember its per parcel not per delivery)
So we end up paying extra to reward them for an inept delivery service.
Let me see now - typically more than 3 parcels per week for me that now cost $6 each costs me at least $18 extra per week - they just made $1000 extra pa for not doing the job they are supposed to do !
I regularly get parcels from overseas and I'm constantly amazed (and demoralised) that they are inevitably sent from OS and arrive in Australia in about 3-4 days and yet it then takes another 5-12 days to find its way to me.
During which time I can track the article all the time that its sent while its overseas but the moment it arrives in Oz the only tracking I can find is the delivery notification that only appears a day after delivery !
Sorry - but I see it very clearly as the thin end of the wedge - and they have a mighty big hammer !
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