No need to apologise to me, Matt. All along I'm sure you are more sinned against than sinning. I too have been the dog wagged by the tail of recalcitrant suppliers. I think the point being made was that good communication is crucial from a customer's point of view, being kept in the loop and all that, especially when we're dealing with someone via the Internet. Consumers feel a bit vulnerable in that situation, and occasionally we get burnt. Personally, I appreciate your efforts, and the efforts of anyone trying to operate an astronomy related business in this comparatively small market. Keep up the good work.
Cheers
