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Still Waiting...
Hi Andrew,
First of all, I apologise for the delay.
I have checked our email history and I have answered all your emails.
I haven't received any phone messages, unless something has gone wrong with the message bank.
As you know, the supplier is from overseas. When the order was placed, I said Harry Siebert usually sends his items out in about 2 weeks. He is obviously behind or is just trying to annoy us. I don't think its the latter.
I remember a couple of years ago you were in a rush to get something and so I gladly dropped it off to your house personally, while I was on holiday. Actually, I remember dropping things off to your house on more than one occassion. I don't think there is anyone else in Australia who would do this.
Its not often I get criticized from people elsewhere. I'm surprised you have criticized me in a forum when we belong to the same society and see each other on a regular basis.
Sometimes it is very difficult to get in touch with me. I don't sell pizzas or widgets, I design, make and sell astronomical equipment. It is not uncommon that I spend half an hour on the phone with someone who needs my help. I receive around legitimate 400 emails a week for which I try to keep on top off. Technical advice takes time to answer and once again, there isn't anyone else in Australia who will answer these questions.
If you wish to cancel you order, you may. I will refund the amount paid.
You were also interested in the Astronomik range of filters. I have sent Astronomik a couple of emails and had no reply - yet.
To Miaplacidus: Dob Mount and Bearings. Sea shipments can be precarious and I had to wait for 2 shipments before the articles I ordered finally arrived. I apologise for this.
I wish I had control over my suppliers as they can be the bane of my exsistence. As stated on the homepage of my web site, one of the reasons I started the business was the difficulty of obtaining items, in a timely manner, the price of which they cost to obtain and also the information available. I believe I have addressed these three issues to the best of my ability. Hopefully as my stock continues to grow, waiting periods will be shortend.
Matthew
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