Quote:
Originally Posted by kittenshark
I took this from the tasco sales site, and I think this warranty was directed to their customers (the dealers), not the end consumer.
If you bought it direct from them (wholesale), yes according to them you have to pay shipping back.
If you bought it from the retailer, it would depend on the retailer's warranty terms and conditions so you need to consult the retailer, not Tasco, if you want to claim shipping and such other costs.
It is not misleading if it's clearly stated, but is it good service?  |
Something is misleading if they are purposely stating your rights are X when they are actually Y. Particularly if you accepting X is to their benefit. And legally I believe it can even be broader than this.
But as you say, perhaps it is referring to the dealer's rights, which wouldn't be covered by consumer law. I doubt it though. I've come across this thing often enough to be pretty sure it's targeted at the end consumer.
The retailers warranty terms and conditions only matter if they are in excess of what you already get under the consumer law. The retailer
is liable for reasonable transportation costs back to them. Of course, what is reasonable?
I've had retailers try to pull the wool over my eyes often enough that this makes me quite angry. The worst was fighting over a brand new car with excessive oil consumption (which after two years finally got fixed).