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I did get a RMA number. To be fair to Tasco they did issue the RMA number pretty quickly when I rang. I guess I am just frustrated that I have to go through this hassle with a new telescope. If a problem arises after some use I would be more accepting of the hassle that I have to go through. But for a new purchase I would have expected either an exchange or a refund once the telescope is returned, rather than having to wait for an assessment, wait for repair, and still take the risk that the repair may not be satisfactory.
But like I said, I will give them the benefit of the doubt and make contact with them in a few more days time (when they have full two weeks) equipped with all the useful knowledge about my rights that you all have kindly share with me.
Wish me luck.
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