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Rick: what you described is very similar to my experience with other purchases in NZ. When I buy items from big outlet like JB hifi, jaycar or the now defunc Dick Smith I can usually get refund right away for defective items or exchange for one that works. having to wait one day to get it fixed is one day too long in my opinion but like I say I do not know the rules and regulations in Aus and I do not want to prejudge a company using my local set of rules without checking here first.
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