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Hmm.. I usually pop in at Bintel, Sydney if I need anything and service is always great. I enjoy the chat, everyone is passionate about what they do but am sure they get hacked off with me as I try and buy preloved gear when I can though that's mainly due to the impact of the exchange rate.
With online though, I don't think I have ever had an acknowledgement of an order from Bintel, or a follow up like say picked, shipped etc but the gear always gets here with little fuss and that's never been a problem for me.
I suspect we have all become very used to a culture of instant gratification, either through hard fast delivery or through hand holding via email through the purchasing process.
But the reality is that in 4 years of being in this hobby, I dont think I have ever seen a forum post that says that an OP was turned over by a local supplier....
If something is that important to you, use the phone or send an email. But above all, trust our local suppliers.
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