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Mel, I know what you mean, but isn't the email system supposed to be used as an alternative for phoning, it is not always convenient to phone a company. If they are not going to respond to emails, well in my opinion and I will probably get hammered for saying it, they have a problem that needs to be addressed.
I know that they are probably very busy, but at least an acknowledgement that they have received my email and something to the effect that my request is being looked at would certainly have sufficed, but to get absolutely no response is quite unacceptable. It is the sort of thing one expects from Microsoft or Telstra.
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