It is indeed theft.
So is the idea that a gift card can expire. These are 'place-holders' for for Aust. legal tender, which doesn't expire. They cannot take you money and give you nothing in return. The card is a promise by them to honour a transaction for goods up to the cards value. A promissory Note, if you like.
That they can now cancel them is wrong, but typical. The 'unsecured' creditor gets shafted every time.
But on you main topic; yeah, you wouldn't trust them with a new lay-by, would you? The private Equity firm made an absolute killing on this and gave us all a lesson, if we needed it, on just how much a brand, employees, and customers mean, to those businesses that produce nothing of worth except profit. Disgusting.
Trev
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