I should reiterate - it's not that I've NEVER had success with Australia Post / Australian Customs, it's just that recently things have become particulary beaurocratic - and I have noticed this change as a frequent O/S buyer of astro gear. Items valued at over $1000 are now targetted with additional paperwork and costs (NOT just GST). Australia Post deals with the small stuff quite well, but in my opinion have dropped the ball with the big stuff. I've noticed, for example, that their EMS tracking information is often out of date with what other country EMS tracking services (namely USPS) have on the same item. Their ability to provide help via telephone is limited to what I can already see on the screen, and they routinely show indifference - preferring instead to forward you on to Customs. In short, their responsibility to manage the total package delivery process appears to be less that what it used to be in the new world of tighter customs controls.
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Originally Posted by janoskiss
Sorry, I don't understand what the problem is. Are you saying they have lost your parcel and then you had to go to the airport to fill out some paperwork? 
I only started buying stuff from overseas last about a year ago, and never had a problem. I bought stuff from the US, UK, France and Japan in the past year, with goods delievered via various postal services (never fedex). Goods are always at my door in 10 days max. So maybe you just got unlucky.  |