Quote:
Originally Posted by Ausrock
Col,
DHL were without peer. At that time, the horror stories about both FedEx and UPS were found all over the www.
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I receive regular shipments via DHL, UPS and Fedex.
Fedex is automatic, seamless, UPS a bit clunky but workable, DHL is a nightmare, I spend 2-3 hrs a month fighting incorrect charges (import charges are also much higher than anyone else), misallocated payments, wrong "Dunning" final demands, the help desk email for a while at one stage even bounced as "not recognised address"!. It takes weeks to get a wrong charge correction (GST, duty etc), Fedex and UPS sort these issues out in an hr or less.
Point is, with any courier company incl Aust post, it gets down to the local branch/depot/delivery guy IMO, pot luck. None of these companys are universally terrible, or they wouldnt last in a competitive market place. Aust post deliver anywhere in OZ, most international couriers dont want to know about remote or outback deliveries, so they contract the last leg out, that adds risk and grief.
Also, once you have (and use) a regular account with a courier company, you get the attention of an account manager who sorts trouble out for you.
No account one off randoms get no help at all. Its tough but thats just the way it is.