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Bob,
That really looks like a combination broadband modem, Router, and 4 port switch to me. Post a picture of the model / part number if you can,
As a hint always try and plug devices into the same yellow ports 1 -> 4 (not the red uplink port next to the round black broadband cable).
You open a command prompt by click the home Start icon, selecting under all programs that search box, and typing cmd. this will open a DOS like shell, then you type
ipconfig /all
or
ipconfig /all > c:/networkstats.txt
which will create the file networkstats.txt as a text file.
then type exit to close the DOS command shell.
, then you write down and share the details
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