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Sometimes (When I am in the mood) I start talking to them, they get all excited I start asking them questions (as if I am interested), I then let them down with a great thud when I inform them that I don't actually own a computer and probably never will. They are not sure what to say next.
And other times I ask then about the "error reports" I ask them what format the report is in, what protocol was used to transmit the data, and what period of time was the data collected over, add a few more questions that they will not be able to answer (because the error report does not actually exist) and they do not know which way to go either. And yes, I do know a little about computers, but do not profess to be a Guru.
Just my thoughts.
Andrew.
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