Quote:
Originally Posted by PCH
Hi Col,
if it's worth anything to you, I can relate what I was told in exactly this same situation a fortnight ago. My parcel turned up as it happens, as outlined earlier in this thread, so I didn't need to pursue compensation.
However, the chat I had with the Aus Post was very revealing. He did say that whether to pay or not to pay compensation was entirely up to Aus Post, as you've pointed out.
But he stressed that when people come on the phone all argumentative and stroppy, they get short shrift and no compo. But when peeps come on nice as pie like what I was obviously, he said they usually get paid the value of their contents up to a max of $100 plus the postage reimbursed.
Obviously I have no idea whether you went for the jugular when you called them or whether you were nice and polite. If you were a bit sharp with them, it might be worth putting your polite cap on and having another go.
Whaddya think?
|
...no I wasn't unduly rude or otherwise .... he was very sympathetic and said this should not have happened....Apologies were forthcoming from Aust' Post......and
I just got a return phone call from them.....they are posting me a Cheque for $50.00 + cost of Postage ...' AS A GOOD WILL ' gesture towards me.
At least some part of the ' loss ' is redeemed by way of their compensation.
Col......
