Hi Col,
if it's worth anything to you, I can relate what I was told in exactly this same situation a fortnight ago. My parcel turned up as it happens, as outlined earlier in this thread, so I didn't need to pursue compensation.
However, the chat I had with the Aus Post was very revealing. He did say that whether to pay or not to pay compensation was entirely up to Aus Post, as you've pointed out.
But he stressed that when people come on the phone all argumentative and stroppy, they get short shrift and no compo. But when peeps come on nice as pie like what I was obviously, he said they usually get paid the value of their contents up to a max of $100 plus the postage reimbursed.
Obviously I have no idea whether you went for the jugular when you called them or whether you were nice and polite. If you were a bit sharp with them, it might be worth putting your polite cap on and having another go.
Whaddya think?
Quote:
Originally Posted by FlashDrive
Aust' Post admitted to me today via phone call that they have ' lost ' my Parcel.... they have no idea what has happened to it...it's just GONE.
Would the member who bought this item please PM your Bank Details so a refund can be done....!! ... I thought I had your details.
Whether a ' compensation claim ' can be awarded is up to Aust' Post....I'll have no say in the matter  .... the Parcel was not insured.
Value of item sold ... $150.00
They have said they could refund the costs of Postage ... wow .. a whole $13.50. 
Col....  |