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When the wife and kid #1 were going to Russia earlier this year we sent away to the Rus Consulate in Sydney for the visa for our daughter ( her Rus passport is still not back from processing. Takes 6 months).
Anyway sent it Express post. It took 4 days!!! Got refund. Rus Consulate sent it back in the express post envelope I provided...surprise surprise 3 days from time of sending. Another refund.
Totally incompetent mob!!!! If only everyone would claim the next day guarantee or refund option they might pick up their game.
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