|
I had a book earlier this year get propped up against my front door and being in QLD we get regular storms during the summer months. So anyway a storm goes across and completely soaks the book. I lodged a complaint through the Australia Post phone service (which took about 20 minutes to even speak to someone) who emailed my complaint to the manager of the local centre.
The manager emailed me about the issue and I had to supply pictures of the damaged goods so they could assess the damage and whether or not I qualified for compensation. At the same time I emailed book depository (where I order my books from) to let them know what happened and within 24 hours they had shipped out a replacement book free of charge (which I was not expecting nor did I ask for) all the while it took over a week to receive a response from Australia Post.
The absolutely ridiculous part is that the second book was also propped up against the front door but thankfully there was no storm that day. At this point I was furious so angrily I sent an email back saying that the service was pitiful. Ever since then all of our deliveries have been dropped on the table around the side under the patio or they leave a card. It boggles the mind how they can just leave stuff in clear view of the street propped up against the front door.
|