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Description:
Customer Tools
Customers may be unable to access account services using the toolbox interface. Affected customers will be unable to make changes to their services using the toolbox interface.
Customer Tools
Customers attempting to browse to iiNet corporate websites may experience slow loading times and/or timeout error messages.
Customer Tools
Customers may be unable to access account services using the "My Account" interface. Affected customers will be unable to make changes to their services using the "My Account" interface.
Email
Customers may be unable to load webmail. Affected customers may experience timeouts or errors when sending or receiving email via a mail client.
Technical Summary:
Customers may be experiencing issues with access to iiNet corporate websites, and online tools such as Webmail and Toolbox. Some idiot called Fred V decided to download 6GB of old email.
Resolution:
Engineers are investigating this matter and working to restore access as soon as possible as a priority. We are endeavoring to locate Fred and have him shot to prevent a repeat of his actions.
Distribution:******** Public
Category:************ 1-major
Status:************** resolved
Affected Locations:** Australia,*
Affected Services:*** Company Internal, Toolbox, Corporate Site, MyAccount, Webmail,*
Commencement:*********Saturday, July 11, 2015 13:30:09
Estimated Return:*****Saturday, July 11, 2015 23:00:00
Please be advised that all Faults are lodged in WST (Western*
Standard Time) unless a specific time zone is stated within the Fault*
description.
If you have any questions about this fault, please reply to this email.
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