[graham.hobart (Graham stevens)]

That's a bit of a concern, I have been waiting for a while for my Baader filters to come from Telescopes and Astronomy (Matthew has had some health issues) so I hope he checks them before he sends them over.
That would be incredibly annoying to say the least.
Hope you get it sorted.
I agree that good will is important in an industry that relies a lot on word of mouth advertising. This is not good publicity at all for Baader.
Graham.