Quote:
Originally Posted by BilliGoatsGruff
The Ombudsman is the consumers best friend  if they don't sort things out for us this week Braydon said that's what he'll do. |
The Ombudsman will give you a case# if you have an open case with Telstra. Usually Telstra won't argue and re-credit you on future bills for any disputed items. If you have willingly changed your plan then it will be harder to argue because you entered a new contract and implicitly accepted the terms.