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I have never received a call from Telstra, I believe these are not Telstra direct but instead other companies that will act on behalf of others. I never accept calls though from any ISP and as a result never had a problem.
On the other hand a contractor had cut some cables down the road and lost the Internet for about 5 days. Telstra couldn't provide service for at least 5 days so they gave me a free 4G with 12G data access and said I can keep the unit. That was impressive. They did make a billing mistake and on the first phone call cleared the billing issue. In all they did well.
So far in my place on a RIM Telstra is the only provider that can give me ADSL2+ speeds and other provider charge way more than Telstra so I am quite happy with them so far on this count.
Just an alternate experience.
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