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I have a prepaid USB/WIFI dongle and the currently advertised offer is $50 for 5Gig but more importantly, it lasts 1 year, which is what i wanted, as i only use it sparingly when i go interstate where my folks dont have the net.
Well on activating the recharge, it came up and said i only had 4Gig and it expired in 1 month ??? WT
I just walked into their shop when out shopping and asked what was up.
The rep told me that the current ads dont apply as when i bought the dongle ( at Xmas ), it was on a different plan ?????
I suggested that as it was prepaid, i didnt have a plan, ( and didnt sign up for a plan), but thats not aparrently how it works.
To get the $50/1year, i would need to get a new sim on a new plan, and would forgo the $50 i had just loaded.
I suggested i wasnt going to be real happy with that solution, so the rep rang the backroom people who effectively changed my SIM plan over to the new one and reset the time limits and allowance. All quite painless and efficient in the end. Far easier than the last time i "rang" and tried to get any sense from a call centre.
Maybe if a rep rings the call centre, they get believed??????
Who would have thought BricksnMortar would end up more efficient :-)
Andrew
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