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I had the same trouble with 2 laptop computers. What I found worked for me was to plug the cable into the USB slot on the computer only. Not to the mount. When you click on devices, it will show you that it is not working properly. I then double clicked on it and windows 7 asked if I would like it to find a driver for it. I said yes. It then installed a driver itself. I then restarted the computer with the cable now plugged into the mount as well. It worked fine then. Hope this works for you.
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