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I bought an SN10 from them quite a few years ago. Their main income is definitely cameras, so if there are any issues with a telescope, you would have to refer it back to the manufacturer I would reckon. My SN10 had some issues and I found that when I took the front corrector plate off that the securing screws were actually screwed into a rusted tube that had been patched up. I fronted them about it and they got quite irate, but it sure looked as though I got a 2nd hand scope even though it was sold to me as new. Optically it was fine though. Having said all that, they are still in business, so they must be doing something right.
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