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Phil
The vendor has the right to repair or replace a faulty piece of equipment. If the mentioned piece is not "Fit or purpose" and you have no confidence in the said item you can insist for a refund or a replacement.
Some good advice re the fair traders act and consumer affairs on this thread. I also suggest you call the consumer affairs office and seek the correct advice in relation to knowing your legal rights rather than companies forcing their policies which may not align with your entitlements under Australian consumer law.
Paul.
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