Quote:
Originally Posted by Regulus
State up front (just talk over the top of them if u feel it necessary) that u have no intention of purchasing anything from them, and that the more thery call the more determined u r to go elsewhere should u ever want the product they are selling.
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That's unlikely to have much effect in most cases - the people doing the calling are contracted call-centres, not employees of the actual insurance company (or whatever the product is).
The call-centre operators get paid piece-rate for completed calls (or paid for minutes per hour while they are actually on-line with a victim), plus perhaps a commission / bonus for successful sales. Their decision to terminate a call depends on the thickness of their hide (how much abuse can they handle?), as well as a trade-off between their assessment of the likelihood of closing a sale versus terminating the call now and starting a new one. Your view of the ethics of the situation, or the reputation of the insurance company they represent, doesn't enter into it - unless it's covered by their script.
By the way - one of the reasons you get those calls where nobody speaks to you when you pick up (or empty messages on your answering machine) is because they use pre-emptive diallers, which know the typical time to complete a call once a particular stage of the script is reached, and the typical time taken for a victim to pick up. (It wouldn't do to waste a whole five to ten seconds dialling the next victim AFTER actually completing the previous call!) The next call is already queued, and dialling starts before the previous call is actually completed. If the previous call extends by a couple of seconds ("Oh ... one more thing ..."), the next call will connect to you before the call-centre operator has finished talking to the previous victim. Anyone who would program such a system doesn't deserve any consideration or politeness, in my opinion!