Hi Adrian. That sounds like the telescope isn't focussed properly. Turn the focus knob(one of the two knobs beneath the eyepeice) until jupiter(or any other object) appears smallest and sharpest. On jupiter you should see a small disk with up to four dots in a line beside it. Those are jupiters galilean moons. Depending on the magnification you might also see two or more stripes on jupiter itself. Those are its cloud bands.
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