My 6 month old hand controller ceased to function while tracking a few weeks back and with York Optics in Sydney now long gone, I was left with having to find my nearest Celestron dealer who turned out to be Andrews Communications. I contacted them with my dlemna, and my story as to how I dont have the receipt as the scope was bought for me by a relative whom, for reasons I won't go into, is now estranged. So Lee Andrews, within two days, arranged with Extra Vision in Brisbane, for a replacement hand controller upon return of my faulty unit with no receipt and the scope wasn't purchased from Andrews in the first place!
I felt this deserved a post in our pages as customer service like this is not often seen these days. My thanks to Lee and Extravision for their customer focussed attitude.
