Quote:
Originally Posted by xelasnave
There is no point in complaint for 90 per cent of listened don't care, and to other 10 per cent are glad to hear you have a problem.
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This summed up my attitude after nearly 10 years in customer service. On occasions the customer could tell which percentage I belonged to - AND whether I didn't care or I was glad they had a problem also changed according to the situation (customer).
I knew this attitude was wrong but this attitude comes about because of bad/know it all/I'm holier than thou customers. I was satisfied when the customer was not satisfied!
So it was time to get a new job.