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That is sad to hear Sean!
At least you are close to the source for rectification but it is going to take some time as they inform me they are very busy with repairs.
Maybe Takahashi needs to update their Quality Control inspection methods before the scope leaves the factory.
At one time, in my role as warehouse manager for Roland Musical Instruments, every item was unpacked and tested prior to shipment to retailers around Australia....in 3 years not one item was returned as faulty on receipt by the retailer.
On the other hand, I have probably purchased about 20 scopes over the years and I think I can say that everyone of them had some fault that needed rectification.
I even bought a Canon 60Da that had an ant's nest in the flash unit!
good luck,
Phil
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