Hi,
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If I were you I'd get in touch with my own insurance company (whoever does your household contents insurance) and explain the situation. I believe you may need to make the claim against them, and then they can persue it with the other insurer.
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I could be wrong, but some insurance firms will not cover items that are lost/stolen outside your house. However you will need to check with them 1st.
Technically the 3rd party company's insurance should cover the lost item. Just to be on the safe side, I would recommend keeping records of phone calls made on followup's on how things are progressing/tracking so that if you get the run around you have your efforts documented.
You may also want to see any contracts between your friend (Gary) and the 3rd party computer repairer to ensure their are no clauses about lost/stolen items being their responsbility etc.
Sorry for being paronoid.
Let is know how it goes.
PS: 2 months seems to be an awfully long time to have a Notebook repaired. I'd check to make sure your not being given the run around either.
Personally I would be demanding for a replacement and give them a deadline of 2 weeks.