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This would be a rarity from QSI, but they will make it right for you. Did you buy it from a local retailer? If so send it back to them and they will handle the problem from there. If not then see if you can get an order from their shipper to have it returned via pick up from you. ie TNT or FedEx pick up from you and send it to them. That way shipping is not an issue.
Moving the filter wheel will not hurt the camera.
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